Name
[SPOCs] - Inside Modern Service Desk Operations: How Smart Tickets Power Faster Support SPEAKERS: JC Jordan & Kenneth Samuels
Description
Inside Modern Service Desk Operations: How Smart Tickets Power Faster Support
Join us for a practical, down-to-earth session on how Service Desk operations work and why certain tickets move faster than others. We’ll share what’s most helpful for routing and resolution, and offer realistic tips schools can start using right away. Presented by: JC Jordan & Kenneth Samuels
Speakers
Time
11:30 AM - 12:15 PM (EST)
Location Name
AUDITORIUM (1st Floor)